Advanced Windows and Conservatories Guarantee
UNBEATABLE PVC WINDOWS, DOORS AND CONSERVATORIES
1. Our Product Guarantee
As will have already been outlined by our salesperson, our products, be it windows, doors, or a conservatory ,are of the highest quality, therefore, all hold our 10 year guarantee (electrical products carry a manufacturers 1 year warranty).
2. Our Service Guarantee
Having been one of Scotland's leading home improvements companies for twenty years and having dealt with millions of customers in that time, we have come across every problem in the book! Despite this unfortunately some problems may arise, that not even we can predict! What we can do, however, is promise no matter what problem arises whether it be a weather delay or a technical design problem, you, our customer can ALWAYS get in direct contact with the person in charge of that department
WITHOUT EXCEPTION.
3. Our Installation Guarantee
All our products are installed by time served joiners, who have been vetted and checked out before gaining approved status. All installers are covered under our guarantee scheme. As they have a self employed status and fall below the V.A.T threshold they must be paid direct to assist cost efficiency. This figure is displayed on our contract under "installation fee".
Our aim is to make your purchasing experience as enjoyable as possible and we believe that furnishing you with all our contact names and numbers will offer you further peace of mind and security. Each department and the contacts have been listed below. Each contact will assist you in targeting your concerns or your queries. Please give them the opportunity to assist you first before contacting the General manager or Directors.
Sales Department
Once our salesperson has left, you will have the opportunity to peruse your contract details, at this point you may realise that the salesperson has omitted something or that you forgot to ask a specific question, or you may even want to change the colour or design of your product. Whatever, the reason at this point please do not hesitate to contact us. As our salespeople are continuously on the road and in and out of customers homes they are notoriously difficult to get on the phone, so whatever your query or change may be please do not hesitate to contact our technical conservatory/ window department.
Technical Window Department
Miss Shirley Booth - Tel: 0797 000 90 69
Shirley is a new comer to Advanced. She comes with a wealth of management experience. this experience has quickly gained her the respect by all joiner teams that she controls. It is Shirleys job to coordinate the contract to the installation stage. If you have any questions pre installation. ask her!
Technical Conservatories Department
Miss Heather McFarlane - Tel: 0797 000 90 81
Heather has worked for the company for over 8 years. It is her job to log the contract with the company and monitor its progress from survey through to the local authorities. If you have any queries regarding this process, Heather has all the answers.
Installations Department
Mr Billy Greig - National Installation Manager - Tel: 0797 00 90 65
Billy began installing our products over 12 years ago, moving into a management role 8 years ago, having been on site himself for many years he not only possesses technical expertise but also a working knowledge of the materials and a unique understanding of the tradesmen that he manages.
Mr Graham Collins - Installation Manager East - Tel: 0797 000 90 71
Graham has been with the company for over 10 years as a technical surveyor. Graham will over see the building and installation of all our products. He will make periodic site visits to make sure that all works are carried out to our high standards.
Mr Stuart Jackson - Installation Manager West - Tel: 0797 0000 90 61
Stuart as over 15 years experience with conservatories and man management. Stuart will over see the building and installation of all our products. he will make periodic site visit to make sure that all works are carried out to our high standards.
Customer Services
Mr Gary Adkin - Tel: 0797 000 90 98
Gary has been with us for 7 years. he has worked his way through each department on the factory floor and managing each department, he has full technical knowledge on how your windows are manufactured. It is his job to make sure that the products will give you many years of trouble free service.
General Production Manager
Mr David Blair - Tel: 0797 000 90 75
David has worked for the company for 11 years and has worked in both Frame Shop & Glass Shop and has full knowledge on production and specification. If you have any production or technical queries this is
the man to call.
Directors
The Advanced Group is a Ltd company therefore, we have a board of Directors. If in the unlikely event that you cannot contact the member of our team you require, or if you are not satisfied with their response then please do not hesitate to contact either of our two main directors.
Mr Paul Tierney - Joint Managing Director - Tel: 0797 000 90 80
Paul started with Advanced as a young man 12 years ago and worked his way through the ranks. With a reputation as the man that makes things happen. Paul has an excellent work ethic, completely dedicated to the high standards and quality of the product and the smooth running of the factories. Ultimately Paul is the person that controls the entire operations process, nobody knows the product better and he should be able to put any last problems to rest without any difficulties.
Mr Mark Watson - Tel: 0797 000 90 90
Having founded the company twenty years ago Mark has taken a relative back seat in terms of running the day to day activities of the business, but he still firmly believes that customers should be given access to the key management and their teams. He believes in his company, his product and his staff which is why he has no hesitation in furnishing you, our customers, with his own direct mobile number.
What you can do for Advanced
We spend time and a great deal of effort in trying to make your purchasing experience as carefree and enjoyable as possible and our staff are dedicated to manufacturing, selling and installing quality products, in return we would ask that you please tell your friends and family all about our products and our customer services. Our business depends upon satisfying our customers and those customers and spreading the word.
Thank you again for choosing Advanced.
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